Returns & refunds

You have 90 days from delivery to return unopened, factory-sealed cylinders, cans and accessories. The goods must be in the condition they arrived in, with the factory seal intact.

This is narrower than a general merchandise return policy, and deliberately so. Refrigerant is a consumable in a pressure vessel: once a cylinder has been opened there is no way for anyone to verify what is left in it, what it has been connected to, or whether it has been contaminated. Taking it back would mean reselling gas of unknown provenance to the next technician.

We cannot accept cylinders whose seal has been broken, partially used refrigerant, and any cylinder that has been connected to a system.

If you ordered the wrong refrigerant and the cylinder is still sealed, that is a return and we will take it. If it has been connected, it is not.

This is handled separately from returns and there is no 90-day condition on it. If a cylinder arrives damaged, leaking, or is not what you ordered, contact us with your order number and a photograph.

In most cases we will not ask you to send it back — freighting a damaged pressure vessel across the country helps nobody. We will send a replacement or issue a full refund, whichever you prefer.

Check your delivery within 72 hours. That is the window in which a transit problem can still be proven against the carrier, and it is the single most useful thing you can do to make a claim go smoothly.

Look at the valve, the seal and the cylinder body, and check the fill weight against the label if you have scales to hand.

Contact us first — do not ship anything back before we have approved it and given you instructions, or we may not be able to identify your return when it arrives.

Once an approved return reaches us we inspect it within 72 hours and process the refund within 7 business days. Refunds go back to the original payment method. We do not charge a restocking fee.